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Watts Up Academy LLC Refund & Cancellation Policy

Effective Date: July 2026

Thank you for purchasing NABCEP PV Associate Prep Course (“Product”). All sales are final for this course. By clicking “Buy Now,” “Complete Order,” or any other phrase on the purchase button, entering your credit card information, or otherwise rendering payment (either in-full or partial) for the product for which these terms appear ("Product," “Course,” and/or “Program”), you (“Client” and/or “Customer”) agree to be provided with products, programs, or services by Watts Up Academy LLC (“Company”), and you are executing a legally binding agreement with the Company, subject to the following terms and conditions:

1. Policy Overview

Watts Up Academy LLC ("Company") is committed to providing high-quality online renewable energy education while protecting the value of its digital educational products and intellectual property. Because the Product consists primarily of digital educational materials that become immediately accessible upon use, all sales are considered final. Refund eligibility is limited to the circumstances described in this Policy. By purchasing the Product, Customer acknowledges that they have read, understood, and agreed to this Policy.

2. Refund Eligibility

A refund may be requested only if the Customer has never accessed any portion of the Product. MoodleCloud records, including lessons, videos, quizzes, assignments, downloads, discussion forums, live sessions, and other activity, may be used to determine eligibility. Refund requests must be submitted through the Company's published support contact.

3. Non-Refundable Purchases

Once any portion of the Product has been accessed, including logging in, viewing lessons, watching videos, opening quizzes, downloading materials, participating in discussions, attending live instruction, or otherwise using the Product, the purchase becomes non-refundable.

4. Technical Issues

If a technical issue attributable to the Company prevents initial access, the Company will make commercially reasonable efforts to restore access. If access cannot reasonably be restored, the Company may issue a refund, credit, transfer, or other substantially equivalent educational solution. Problems outside the Company's reasonable control do not automatically qualify for a refund.

5. Live Instruction

If a live session must be postponed, substituted, or rescheduled, the Company will make commercially reasonable efforts to provide an equivalent educational experience. Such changes do not entitle the Customer to a refund.

6. Removal From the Product

Customers removed from the Product for violating the Terms of Service, including the Student Code of Conduct, or other published Company policies are not entitled to a refund unless required by applicable law. The Company may voluntarily issue a refund or credit in its sole discretion.

7. One-Year Access

Unless otherwise stated, enrollment includes one (1) year of access to the Product. During that period Customers will receive updates and improvements made to the Product. Expiration of access does not create a right to a refund, extension, renewal, or future versions.

8. Promotional Pricing

Discounts, founding student pricing, coupons, scholarships, and other promotional pricing remain subject to this Policy unless expressly stated otherwise in writing.

9. Duplicate Purchases

The Company may, in its sole discretion, refund or credit duplicate purchases clearly made in error.

10. Chargebacks

Customers agree to contact the Company before initiating a chargeback. Fraudulent or improper chargebacks may constitute a violation of the Terms of Service.

11. Payment Plans

Customers selecting a payment plan remain responsible for completing all agreed payments. Failure to complete payments does not entitle the Customer to a refund.

12. Requesting a Refund

Refund requests must be submitted in writing through the support contact published on wattsupacademy.com and should include the Customer's name, purchase email, purchase date, Product purchased, and reason for the request.

13. Refund Processing

Approved refunds will generally be issued to the original payment method. Processing times depend upon the payment processor and financial institution.

14. Changes to this Policy

The Company may update this Policy from time to time. The version in effect on the purchase date governs that purchase unless otherwise required by law.